Important 1: You can request a refund by sending the products (in parts or all) that you have purchased on, provided that they have not been used within seven (7) days from the date of receipt.

Important 2: Products can only be returned if they are unused due to hygienic conditions.


How do I cancel or return?

1. Create Online Request From Your Membership Account.

For your order cancellation/return requests, if you create an online request from the My Account/Return Requests field by logging in as a member, we can complete your transactions faster.
If you are not a member, you must send the product to us with your invoice so that we can start your return process..

2. Prepare the package by stating your reason for return.

Pack it securely by taking a note of the reason for your return in the cargo.

3.Deliver your return package to the nearest Sürat Cargo branch.

It is sufficient to submit your return package to the cargo officer at the nearest Sürat Cargo branch and specify Fahhar's free shipping code (1286926493) Except for defective products, the shipping cost is borne by the customer.



The amount of your product whose return has been approved will be transferred to your account or credit card within fourteen (14) business days. Due to the COVID-19, which is on the agenda of the world and the country, delays may occur in banks due to the remote working system, and the bank you work with is responsible for delays regarding your return transactions.


Exchange Terms

If the product is unused and undamaged within seven (7) days from the date of receipt, you can send it by writing a note stating the product you want to replace. There is an unconditional right of exchange for defective products.


Order Cancellation

In accordance with consumer rights, you can exercise your right of withdrawal from your order before your order is delivered to the cargo. For this, you must inform 05551029330 customer service about your order or product that you want to cancel before the information that your order has been delivered to cargo is notified by e-mail. If your order has been delivered to cargo, you can use your right to return within seven (7) days in accordance with consumer protection law.

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