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How Do I Return Products I Purchased from Fahhar.com?

You can request a return for the products you purchased through Fahhar.com (in whole or in parts) by returning them to us within fourteen (14) days of receipt, provided they are unused and the tags are intact. Products may only be returned if they are unused, due to hygiene regulations. All products are subject to an unconditional right of return.

What steps should I follow when returning the product or products I purchased?

For your order return/exchange requests, please submit an online request using the easy return request form on Fahhar.com. This will allow us to complete your transaction more quickly. You can then deliver your package to the courier representative at the nearest Yurtiçi Kargo branch by providing Fahhar's shipping customer code (provided by the system) and then the return shipping code. The shipping cost (₺99.90) for all items other than defective items is covered by the customer. The shipping cost will be deducted from your refund. You will not be charged any shipping fees. You can also follow these steps for orders without a membership.

How can I get a refund for the product or products I returned?

The products you send us by creating a return request are inspected by our return shipping department. Returns of unused products with intact tags are approved. Payment for approved returns will be processed according to your payment method. If the returned product is not defective, The shipping fee (99.90₺) will be deducted from the refund amount to be paid to you. You will not pay any fees when sending the cargo. The amount of the product you purchased by paying by credit card and whose return is approved will be transferred to your account or credit card from which you made the payment within fourteen (14) business days. The total amount of the product you purchased by credit card installments will be refunded to your bank. According to your bank's service policy, the refunded amount will be transferred to your account in installments or in full. The refund fee transferred to your account will be reflected to you according to your bank's business days and working hours. After delivering the products you purchased by money transfer to the cargo, you can contact our customer representatives via our @fahhardesign Instagram account or our line at 05551029330 and provide your IBAN number. The refund of your approved product will be refunded to you using the IBAN number you provided to our customer representative.

Can I change the products I purchased through Fahhar.com?

There are no exchanges for products purchased through Fahhar.com. If you wish to change an order for any reason, you must first return the existing product and then place a new order.

How Do I Cancel the Order I Placed on Fahhar.com?

In accordance with consumer rights, you can exercise your right of withdrawal from your order before it is delivered to the cargo company. To do this, before you are notified by email that your order has been delivered to the cargo company. You must provide customer service with information about the order or product you wish to cancel via WhatsApp at 05551029330. If your order has been delivered to cargo, you can exercise your right to return it within fourteen (14) days, in accordance with consumer protection law.

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